I am in support for over 15 yrs. in private and small bussines level. I love the way Automatticians manages the “Happiness” factor.
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day. Periodically, they report back on the exciting things they do in the community.
Last week I attended the first ever SupConf, held at Automattic headquarters in San Francisco, California. I attended the event with Mindy Postoff. Simon Ouderkirk and Jeremey DuVall gave talks. Andrea Badgley, Andrew Spittle, and Diana Potter helped organize the event, and Joe Boydston volunteered. We’re all Happiness Engineers. Happiness Engineers unite!
SupConf came out of the Support Driven community as a conference for people passionate about support as a career. Being an introvert I was worried about stepping out of my shell. I wanted to make the most of the experience and take advantage of being surrounded by fellow support professionals.
As it turns out it was easy to do.
Support professionals are dedicated to…
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